FAQ

Subscriptions

How long does my subscription last?
How many issues will I receive?
How can I cancel my subscription?
If I have placed a new subscription online, do I get an order confirmation?
If I have placed a new subscription online & I am unsure if the order went through, what should I do?
Are my Credit Card details secure?

My Website Account

How can I create my own Subscriber Account?
What can I do when I have my own Subscriber Account?

General

How many issues will I receive?
How can I get back issues?
How long do back issues take?
Are my Issues reserved?
What happens if I want to start collecting a series which has already been available for some time?
How can I find out about Binders, Magazines & Special Issues that might be available for the series I am collecting?

 

How long does my subscription last?
Your subscription is valid until you give us 28 days notice to cancel it; you do not need to renew your subscription to continue to receive your selections.
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How many issues will I receive?
Your subscription continues until you cancel it or the full product is delivered.
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How can I cancel my subscription?
You can cancel your subscription at any time by contacting us in any of the ways shown. Please note that 28 days notice is required to allow for a dispatch charge that is already in progress for a cancellation to take effect.
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If I have placed a new subscription online, do I get an order confirmation?
Yes, you will receive an order confirmation number.
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If I have placed a new subscription online & I am unsure if the order went through, what should I do?
If you have not received an order confirmation, your subscription has probably not gone through. To avoid duplicate subscriptions, it is best to contact us if you are unsure.
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Are my Credit Card details secure?
We use state-of-the-art technology to encrypt and secure your credit card and direct debit details. Your subscriptions at this site are probably more secure than, for example, paying for a meal at a cafe.
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How can I create my own Subscriber Account?
You will need to click on the Login to Your Account link on the upper right of our site this is accessible from every page. You will then need to click on Click here to create a new account and follow the prompts. Please note, if you have an existing subscription you will be able to link the subscription to your new account when signing up.
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What can I do when I have my own Subscriber Account?

  • Change your delivery details
  • Change your payment method
  • Make a payment
  • Look at your transaction history
  • Look at your dispatch details
  • Link existing subscriptions
  • Manage your current subscriptions.

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    How many issues will I receive?
    Your subscription continues until you cancel it or the full product is delivered.
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    How can I get back issues?
    If you are a current subscriber you can go to .. Alternatively, you can telephone our Customer Service team on (03) 9872 4000. Please note, if you are a Newsagent Customer you need to contact your Newsagent for back issues.
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    How long do back issues take?
    Please allow up to 28 days for delivery of back issues. If they have not arrived by that time, please contact our Customer Service team.
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    Are my Issues reserved?
    Yes! When you subscribe, your issues are reserved for you so you will not miss a single edition.
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    What happens if I want to start collecting a series which has already been available for some time?
    You will need to start your subscription from the current issue in the series and then place a backorder for the earlier issues. You can contact us by email, phone, fax or letter to place your order.

    If you are contacting us by email, fax or letter to order, please make sure you include your full name, address, the name of the magazine you are subscribing to, your subscription number (if you know it) and the issues that you wish to order.

    You will need to pay upfront for these earlier issues and these will be sent to you separately to your normal dispatches and do not count as dispatches for your free gifts.

    If you need to order a large number of issues for your collection, you do not have to order all of the earlier issues at once. You can order these in smaller batches.

    To pay for your back issues, we can accept payment either by cheque, money order or credit card (Visa or Mastercard only). If you are paying for your subscription by Direct Debit from your bank account, you can pay for your back issues using this method, however we do require written authorization with your signature.
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    How can I find out about Binders, Magazines & Special Issues that might be available for the series I am collecting?
    If you navigate to the publication page for the title in question, you will find information about Binders, Magazines & Special Issues that are available for the title.
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